How do I create a Dallas Maids account?
When you book online, an account will automatically be created for you.
If you would like to create an account without booking, click “LOGIN” in the header of any page at www.dallamaids.com. Choose “Sign up”. After confirming your email address, you will be able to book, edit, and cancel cleaning appointments; view your cleaning service history with Dallas Maids; and more.
Do you service my area?
Dallas Maids’ primary service areas include Dallas, Plano, Richardson, Farmers Branch, Addison, Carrollton, Irving, Mesquite, Garland, Frisco, Highland Park, and University Park. View the map on Our Services page.
If we are not in your service area, just call and ask. Many times, we can accommodate other areas based on jobs already scheduled close to your home.
What is included in a standard cleaning?
1. Dust (including under items and tops of things)
5. Microwave: inside and outside
6. Outside of all Appliances
7. Refrigerator-freezer: top, handles, and sides
1. Dust (including under items and on tops of things)
5. Behind toilet and trashcan
6. Shower: walls and doors
10.Mildew, soap scum and water stains
Living & Bedroom Cleaning
1. Dust (including under items and tops of things)
2. Windowsills and ledges
3. Window blinds
4. Ceiling fans
5. Minor organizing
9. Air vents
How much will it cost?
You can find out now by booking service online. You will see the final price on the form before you confirm appointment.
Can I request special tasks or extras?
Yes, you can add tasks when booking online. If you do not see the extra option you want, no worries. Just call and ask. We are capable of handling almost any cleaning-related job. And if not, we will find a professional who can accommodate you.
What kind of services do you offer?
- Regularly scheduled housecleaning: weekly, biweekly, or monthly (every four weeks)
- One-time housecleaning: before or after a party; while recovering from surgery, injury or illness; etc.
- Detail housecleaning: spring cleaning, zombie apocalypse cleanup, etc.
- Make ready: moving in and moving out
- Carpet cleaning
- Other: We can accommodate any type of clean. Just let us know what you need!
For more information, see “What is included in a standard cleaning?” above.
Do you bring the cleaning supplies and equipment?
Yes. You do not need to buy or give us access to anything we need to do our job. We use eco-friendly cleaning supplies as much as possible. If you have a special need, such as unscented products, or want us to use your own supplies and equipment, just let us know.
Will you send the same maids each time?
Definitely. A team that is familiar with your home can clean most efficiently and effectively. Of course, if a team member is unavailable at your appointment time, we will send a substitute to ensure you receive service.
Do I have to be home when you clean?
For a first-time cleaning, we recommend that you meet the professional housecleaners at your home so you can show them around and watch the quality of their work. However, if you cannot be present, that is fine too.
Most of our regular clients prefer to give us a key so we can clean when they are away. All keys are secured when not in use. If you wish to hide a key on your premises, please call the office with the location so we can notify the team prior to their arrival.
I have never had maid service, how do I get started?
If you have never had maid service, then you are in for a treat!
We make setting up maid service easy. You can book an appointment in 60 seconds. If you have any questions, we are happy to help. Just call us for a free consultation.
Like many people, you may prefer to start with a detail cleaning. You can then switch to routine cleaning service at a frequency that suits you. Biweekly maid service is our most popular option.
Housecleaning is hard work, and the first service is by far the most labor intensive, as we bring your house up to our sparkling-clean standard. After the first deep cleaning, it will take much less time (on an ongoing basis) to maintain that new high level of cleanliness.
You can also schedule a first-time regular cleaning. This takes less time than a detail cleaning but is still more intensive than a recurring regular cleaning. Rest assured, no matter how we start, we do not mess around with clean.
How do I prepare for the cleaning?
First, mention your specific wants and needs while booking online or with a Dallas Maids representative. Go into detail. Give us instructions on handling pets, keys, alarms, or other specifics about your household. If you want us to pay extra attention to any area, make your requests at this time so we can bring any special cleaning supplies and be prepared to address these issues on our first visit.
It is fine to give us a to-do list. Just include it while booking online, or email us before your appointment. That way, we will be sure to schedule enough time to take care of the tasks on your list. We are happy to address very specific items, even room by room.
A note on small items
Clutter is the No. 1 thing that slows us down. The truth is that knickknacks, however neatly arranged, are glorified clutter. Just because you treasure an object does not mean it is not clutter. An excess of items that are not used or moved frequently causes dust and grime to build up in that general area.
Closely related to clutter is outright mess. Our professional housecleaners are ready to start the dirty work as soon as they arrive at your home. But first, they have to pick up all the newspapers and magazines, Legos and pet toys, pins and pens, dishes and glasses, clothing and shoes strewn all over.
We do not mind picking up before we clean. After all, you are paying us for the extra time it takes to do it. But it is not the best use of your money.
When you spend a few minutes putting everything in its place, we can do the jobs you hate most, such as scrubbing the toilets and mopping the floors. Besides, by training little Tommy and Alayna to tidy up after themselves, you are instilling a life skill that will serve them well socially and professionally.
What days do you work?
We are ready to make your home shine Monday through Saturday. Saturday cleaning rates are slightly higher because we prefer to minimize weekend work for our cleaning staff. And we compensate them with higher pay if they do work on a Saturday.
Dallas Maids is not open on Sundays.
What time will you arrive?
Our cleaning crew will arrive within the two-hour time window specified by your online booking confirmation or Dallas Maids service representative.
Each of our cleaning teams handles approximately two to five jobs each day. The clients scheduled before you and traffic conditions can sometimes affect our arrival time. We do make every attempt to arrive very close to our scheduled time, but some things are out of our control. We ask for your understanding if we are running behind.
If you have a special need regarding timing, please let us know. We will do our best to accommodate you.
Do you send an individual or a team of maids?
We send individuals for smaller jobs and a team of two for bigger jobs.