How can we help?

Help & FAQs

Getting Started

How do I create a Dallas Maids account?

When you book online an account will automatically be made for you.

 

If you’d like to create a account without booking, click Login at the top right of any page on www.dallamaids.com and chose Sign up. After confirming your email you’ll be able to book, edit, and cancel cleaning appointments, view your cleaning service history with Dallas Maids, and more.

 

Do you service my area?

Dallas Maids’ primary service areas include Dallas, Plano, Richardson, Farmers Branch, Addison, Carrollton, Irving, Mesquite, Garland, Frisco, Highland Park, and University Park. For a map of our service areas go to Our Service page.

 

If we are not in your service area just call and ask. Many times we can accommodate other areas based on jobs already scheduled close to your home.

What is included in a standard cleaning?

Kitchen/Eating Areas
1. Dust (Under Items and Tops of Things)
2. Counter Tops
3. Floors
4. Corners
5. Inside and Outside of Microwave
6. Outside of all Appliances
7. Top of Refrigerator/Handles/Sides
8. Cabinets
9. Chrome Shined
10.Stainless Steel (If any)

 
Bathroom Cleaning
1. Dust (Under Items and Tops of Things)
2. Counter Tops
3. Floors
4. Corners
5. Behind Toilet and Trashcan
6. Shower Walls and Doors
7. Chrome Shined
8. Mirrors
9. Toilets
10.Mildew and Soap Scum and Water Stains

 
Living & Bedroom Cleaning
1. Dust (Under Items and Tops of Things)
2. Window Sills and Ledges
3. Window Blinds
4. Ceiling Fans
5. Baseboards
6. Bookshelves
7. Floors
8. Corners
9. Air Vents
10.Molding

How much will it cost?

You can find out now by filling out our online booking form. The final price will be viewable on the form before you book.

Can I request special tasks or extras?

Yes, you can chose Extras when booking online. Don’t see the extra or special task you want? No worries, just call and ask. We are capable of handing most any cleaning related job. And if not, we will find a professional that can accommodate you. 

What kind of services do you offer?

Dallas Maids offers the following type of cleaning service:

 

  • Regular Scheduled Cleaning:
    • Weekly
    • Bi-weekly
    • Monthly (every four weeks)
  • Regular One Time House Cleaning
  • Detail House Cleaning
  • Move In/Out, Make Ready Cleaning
  • Carpet Cleaning
  • Other (We can accommodate any type of clean. Just let us know what you need)

 

The To Do check list our cleanings can be found on the Our Services page.

Do you bring the cleaning supplies and equipment?

Yes, all supplies are provided . We arrive with all cleaning supplies and equipment necessary to make your home or office sparkle. We even bring our own freshly laundered soft cotton towels to clean with. You’ll be happy to know that many of our products are earth friendly and/or either unscented or low scented. If you’d like us to use your cleaning equipment or any special cleaning supplies, just let us know. We’d be happy to do so.

Will you send the same maids each time?

Of course! Sending out the same maids allows that team to learn how to clean your home efficiently and effectively. Also, there is a less chance that breakage of valuable items will occur. If a team member is sick or cannot make it that day, we will send another team to ensure you receive service.

Do I have to be home when you clean?

For first time cleaning we recommend the customer be home to meet the professional house cleaners that will be cleaning your home and to watch the quality of their work. If you cannot make it, that is ok, too.

 

Once service is provided on a regular basis, most clients prefer to provide a key so we can clean when they are away. All keys are secured when not in use. If you wish to hide a key on your premises, please call the office with the location so we can notify the team prior to their arrival.

I’ve never had maid service, how do I get started?

You’ve never had a maid service? You’re in for a treat!

 

We make setting up maid service easy! Book in 60 seconds here. If you have any questions we’d be happy to help. Just call us for a free consultation. 

 

Many people prefer an initial detail cleaning to start, then switch to routine cleaning service at a frequency that suits them. Bi-weekly maid service is the most popular.

 

House cleaning is hard work, and a first detail cleaning is by far the most labor intensive as we are bringing a house up to sparkling clean. After the first deep cleaning, it will take much less time (on an ongoing basis) to maintain that new high level of cleanliness.

 

We can also do a first time regular cleaning. Even though less time than a detail cleaning, it requires much more work than a scheduled, reoccurring regular clean. Rest assured, no matter how we start, we don’t mess around with clean.

How do I get ready or prepare for the cleaning?

First, include your wants and needs while booking online or discussing with a Dallas Maids representative. Make sure your home specifics are well documented and clear. Inform us of any pet instructions, keys, alarms or other specifics about your household. If there are any trouble areas, or pet peeves, you should mention at this time so we can bring any special cleaning supplies and be prepared to address these issues on our first visit.

 

It’s fine to have a “To Do” list. Just include it while booking online or email us at the office so we can make sure we schedule enough time to ensure it can get done. We are happy to address very specific items even room by room.

 

Hands down, clutter is the #1 thing that slows us down. Our professional house cleaners are ready to go right at it when we get there. The maids really want to start that dirty work, but first they have to pick up all the newspapers, magazines, the 500 Lego’s your kids left out, bobby pins on the bathroom floor, cups and glasses, dirty dishes, clothing and shoes strewn all over that needs to be picked up and put away, before we even can start to clean.

 

Knick knacks are closely related to clutter. Now, I realize that knick-knacks can be treasured above all else but they are clutter as well. Just the fact that you have all these treasures causes extra dust and grime to built up in the general area. (It takes quite a bit of time to pick up and wipe down those 30 miniature vases on your shelf, so I know you most likely do not clean it very frequently, if at all)

 

We don’t mind picking all the stuff up – hey, don’t forget we are getting paid for it. But it is not the most effective use of your money and the time the maids should be spending on the real reason you hired us to come to your home. 

 

Does this make sense?

 

What task is more important to you? Picking up little Alayna’s clothes and the dishes in their rooms, and Tommy’s toy cars and lego’s, or really scrubbing that bathroom till it sparkles? Of course, we do pick up all the clutter we find, it’s part of our job. But please be aware that it will cause your cleaning to take a bit longer if the amount of clutter is excessive.

What days do you work?

We are available to make your home shine Monday through Friday. Saturdays are available too, by appointment. Saturday’s cleaning rates are slightly higher because we prefer to keep traffic low these days for our cleaning staff while compensating them with higher pay if they have to work.

 

Dallas Maids is not open Sundays.

What time will you arrive?

Our cleaning crew will arrive within the two hour window of the time you specified while booking online or as stated by a Dallas Maids’ service representative. 

 

Each of our cleaning teams has approximately 2-5 jobs scheduled each day. The clients scheduled before you, as well as traffic sometimes will impact the accuracy of our arrival time. We do make every attempt to arrive very close to our scheduled time, but some things are out of our control. We ask for your understanding if we are running behind.

 

If you have a critical timing issue, please let us know, and we will do our best to try to accommodate it.

Do you send an individual or a team of maids?

Both. Individuals for smaller jobs and a team of two for bigger jobs.

 

We do not send a team with 3 or more maids because we’ve found and more than 3 house cleaners, the less efficient they are.

 

Manage Your Account

How do I log into my account?

Click the Login link located at the top right of any www.dallasmaids.com page. Customer login is also located in the footer of any page.

How do I change my password?

Login to your Dallas Maids account. Click on your name at the top right of the page and choose “Change Password”. 

How do I reset my password?

To reset password go to the Login page and click Forgot your password? at the bottom. Then enter the email you used to sign up with to reset the password.

How do I change my address?

To change address, login to your Dallas Maids account. Click on your name at the top right of the page and choose “Edit Contact Info”. Once done click “Save Changes”.

How do I change my credit card?

To change your credit card number, login to your Dallas Maids account. Click on your name at the top right of the page and choose “Billing Info”. After entering your credit card info, click “Add Credit Card”.

How do I book my first appointment?

Booking maid service is easy! Just go to Dallas Maids’ booking page and quickly enter your information. Otherwise call us and a Dallas Maids representative will cheerfully reserve a spot in the schedule for you.

Pricing & Policies

What is your cancellation policy?

Please provide a 24 hour notice for all cancellations. There is a $70.00 fee for over-the-phone cancellations occurring within 24 hours of the scheduled service. These cancellations cover Dallas Maids’ cost of business.

What is Dallas Maids’ 200% satisfaction guarantee?

One of the most common complaints we hear from new customers about their previous maid service is that quality had deteriorated over time. We want our customers (hopefully you!) to be blown away with our service today and tomorrow. And if you are not absolutely satisfied with the cleaning, we confidently back it up with Dallas Maids’ 200% satisfaction guarantee.

 

First 100%: If you’re not content with your cleaning let us know within 48 hours and we will return to your home within a 7 day window and re-clean any area you were not 100% satisfied with. 

 

Second 100%: If you are still not 100% satisfied with your cleaning service, then one of our managers will visit your home for an inspection and refund the full amount!

 

This guarantee applies to recurring house cleaning performed at a flat rate. This guarantee does not apply for hourly, one-time, or initial cleanings.  It does not apply if the cleaning crew was hindered in performing their job such as, for example, other contractors performing work in the home, no running water or electricity, etc. 

How do you determine rates?

Our maid service plans are based on the average time it takes to clean a home of your size.  If the home is not found in an “Average” condition and takes more than an extra hour to clean we reserve the right to bill for the extra time at an hourly rate.

 

The average size of a job tends to be the same with similar size houses. The size is determined by the number of bedroom and bathrooms. Please note that non traditional homes or irregular spaces may be not “average” and require more or less time to clean. 

 

The more frequent your cleaning, and the more familiar the team is with your home the less time it will take to complete, so your charge is less. Thus recurring service such a weekly, bi-weekly, or monthly (every 4 weeks) maid service will cost less than a first time or one time cleaning.

 

Our rates, our guarantee and our dedication to you remain the same whether you book us for a one-time cleaning or sign up for weekly, bi-weekly, or monthly service. 

Do you offer cleaning specials, discounts or coupons?

We sure do. Subscribe to our mailing list (at the bottom right of the page) or join us on facebook and twitter for awesome house cleaning deals and discounts.

Do you require contracts?

No contracts.

 

We’re happy to earn your business each time we clean, and we have built Dallas Maids doing just that.

 

How do I make my payment?

If booking by credit card, payment will be billed day of service. Credit card information can be provided in the booking form online or over the phone. We accept Visa, Master card, American Express, and Discover Card.

 

If you prefer paying via check or cash, payment is needed by the day before service. Please note returned checks are subject to a $35.00 processing fee.

Can I get a gift card?

Of course! House cleaning is a wonderful gift. We provide gift cards for a house or office, condo, apartments in any amount you desire. You can easily order your gift card here.

 

Giving the gift of time is perfect for

  • Birthdays
  • Mother’s Day
  • Christmas
  • Wedding Gift
  • Move Out/In
  • Secretary’s Day
  • Thank You
  • Anniversaries
  • Valentine’s Day
  • Sweetest Day
  • New Mom
  • House Warming
  • Father’s Day
  • Retirement

Trust & Safety

What happens if something goes wrong during my appointment?

If any issues arrive our teams will call the office immediately. Our office staff will then notify you of the issue and help find a resolution quickly

Is my billing information kept safe and secure?

Yes. Once you have placed your credit card information into the booking form or have one of Dallas Maids representatives place it in for you, it is no longer view-able, even to Dallas Maids’ office staff. Only the last 4 of the credit card is shown.

 

The CRM used by Dallas Maids is integrated with Stripe, a superbly secure online processing platform. Click here for more on how they keep your billing information secure.

Do the cleaning professionals go through a background check?

Yes! In addition to criminal background checks, all job applicants go through extensive professional work reference checks and employment verification checks. 

Can I trust the maids?

You can trust Dallas Maids professional house cleaners.

 

Our employees’ backgrounds have been thoroughly checked and are covered by insurance. No matter who you hire to clean your home, always insist on a criminal background check.

 

We’ve turn down 100% of applications from house cleaners that have a theft or any other conviction. Dallas Maids sends screened, trusted, and dependable employees to your door. If we would not trust someone in to clean our own home or office, we’re not going to send them to clean yours.

How can I be assured you will provide quality service?

Don’t take our word for it! Dallas Maids has been recognized for quality, superior service and value we offer our customers by:

Dallas Maids is recommended by D Magazine

When the Sanders needed house cleaning, they called Dallas Maids

Voted Best House Cleaning in Dallas

Reader's Choice Award

5 Star Rated

A+ Rated by the BBB

A list of Awards and Recognition can be found on our Awards & Recognitions page.

Is Dallas Maids insured?

Yes, we are insured for your protection. Dallas Maids carries liability insurance for up to $1,000,000.00. Insurance protects you, covering damage to your home or property that is caused by Dallas Maids employees. 

 

Dallas Maids also has Workman Compensation, protecting our professional house cleaners from any injuries while on the job. 

What if something was missed and I am unhappy with a cleaning?

Please call us within 48 hours if you were unhappy or something was missed during your cleaning. We try very hard to please our clients, but sometimes we do make mistakes. We guarantee our services, so we will return to correct the problem at no additional charge. 

 

If something small was missed that you would just like to bring to our attention. Please do call, email, or leave a note for the team the next time they come out. But please do let us know, we would not want to make the same mistake twice. Communication is very important. If we don’t hear from you, we will assume everything is well.

 

We welcome all feedback that helps us improve our service to you.

 

What if something valuable was broken when the maids cleaned my home?

We treat your home or business with as much care as if is was our own, and of course we carry insurance if there is an unfortunate mishap. If you have any irreplaceable or high value items in your home, please notify us so we do not risk damaging them. 

 

We assume no liability for damage or loss of items that are not secured in a proper manner, or previously damaged before cleaning. (Example: heavy pictures hanging from thumbtacks, or dings in furniture that were there before we cleaned). Further, we will assume no liability for damage or loss caused by the negligence of the Customer.

What if I forget the team is coming to clean my house or office?

You’ll receive a reminder email and/or a text message 3 days and 1 day before scheduled house cleaning to remind. If the team is dispatched, drives to your home, and we are unable to get in and clean, a $70.00 trip fee will be assessed. This is a minimal fee that is in place to cover the cost of our transportation, rescheduling, and employee wages as they travel to and from your home.

 

Login you Dallas Maids account online or call us a day before the scheduled cleaning to avoid this cancellation fee.

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