Credit to Dallas Media Marketing
We’ve been in the house cleaning business in Dallas for nearly a decade and we’ve seen it all! Your housekeeper may be biting her tongue about any or all of these well-kept secrets!
Housekeeper secret #1- She’s terrified of your dog!
Even if you put Fluffy outside or in a crate during service (please do) his barking/growling reminds her constantly that he’s there and plotting how to free himself. Just make sure he’s completely secured. Even non-aggressive dogs should be kept out of the area being cleaned; the cleaning products can be hazardous for a curious pup!
Housekeeper secret #2- She’s not a babysitter.
Your little angels will no doubt be tempted to follow the housekeeper from room to room, that’s ok we don’t mind answering a curious 5 year old’s questions or cooing over your toddler. But (!) we can’t watch them for you, please keep an eye on them. The products we are using can be hazardous and poisonous if swallowed so make sure Junior has something else to keep him occupied while the housekeeper works her magic.
Housekeeper secret #3- She can’t read your mind.
While she may seem like a miracle worker when it comes to soap scum and oven grease she can’t guess that you want your clothes hung up according to color and sleeve length. Everyone likes their home to look a certain way so if you would like her to do something differently you are going to have to spell it out for her.
Housekeeper secret #4- She appreciates the little things.
Whether it’s that you tidied up and picked up clutter before your service or that you gave her a good tip for a job well done you can be sure that your housekeeper is thankful for her job and for you.
Housekeeper secret #5- She has a life.
… and probably a family. She won’t always be able to accommodate your schedule and she appreciates a heads up if you need to cancel because it changes her whole day.
Housekeeper secret #6- She hates it when you walk across the freshly mopped floor with dirty shoes.
Yeah, we know, she said “Oh it’s ok, don’t worry about it!” But she is cringing from the inside. Try not to dirty anything until she’s done, pretty please!
Housekeeper secret #7- She cares.
She feels like part of the family, she is happy when things go well and sad when you have problems. She will do anything she can to help so if you need her just ask.
Ten years ago Dallas Maids were invited to star on Prime Time Love, a reality TV show following the lives of the Sanders family. In episode 2 Pilar, Deion Sander’s wife, felt her domestic services were underappreciated. So what did she do? Hire folks to do her chores for her then handing the bill to her hubby. Ouch!
One of her chores, housecleaning, was outsources to Dallas Maids. Yay!
We initially received a call from one of the show’s representatives setting up the time and place. Said it would take the whole day. Made sense, it was a 29,000 sq ft mansion! Yet in face of this daunting cleaning challenge, our two cleaning artists were excited to have their 15 minutes of fame. Though they had nothing to worry about. It ended up being easy housecleaning.
Upon arrival, our cleaning crew were ushered into a quiet room where they waited.
After a few hours they were taken to one of the Living Rooms. Vacuum and dusters in hand, the TV crew positioned them just so. There they cleaned the same spot over and over again. Once the camera men was satisfied with the shots, the cleaning crew was placed in another area for more filming. This went on for a couple of hours until the cameramen had enough material. Which leads to the next point…
…And if you are a reality TV junky, spoiler alert. Do NOT highlight the following line.
Reality TV is 100% scripted.
Anyway, that was it. Easy housecleaning.
Click here for Episode 2 of Prime Time Love.
For our most popular YouTube videos, click here.
Customer Service Tips for Dallas Maids’ Happiness Team
When customers call us, they are NOT just buying our housecleaning services, they are buying the WHOLE Dallas Maids’ experience.
From the first friendly phone call to the final followup quality check calls, the customer service you provide and HOW you communicate with our awesome customers is as important as the cleaning service provided in their home. Since you are an important part of the whole, people are actually buying YOU. That is why your customer service is critical.
Here are helpful customer service tips prepared by Diana of Dallas Maids (Thank you Diana!). May these tips take your customer service to the next level.
FIRST IMPRESSIONS LAST A LIFE TIME – they can make or break you
Take this opportunity to showcase your professional and social skills. Not only will this impression imprint with our customer but it will help them make a business decision as well.
SPEAK WITH A SMILE!!
Speaking with a smile will make your voice sound more welcoming than usual.
Good posture will have an impact on the sound of your voice!
EMPATHY – the ability to understand and share the feelings of another
When speaking with an upset customer, take the time to acknowledge their feelings and making their issue yours (this will help your resolution and ensure the issue doesn’t happen again)
When providing a resolution, always try to give the customer a choice, this will make them feel more comfortable with the possible outcome.
We can hear a person talk all day, but are we really listening?
Paying attention to detail is the key to a one time resolution!
If you are not sure, you can always repeat what the customer said just to ensure you have a clear understanding of what happened and how you can prevent it from happening again.
- Only 1 in 10 companies are able to answer questions in the first reply
This is why it is imperative that we check all forms of communication!
- 99% of companies do not follow up on customers to see if they were satisfied with the response.
This shows how important it is to follow up with our customers when an issue is brought to our attention. As well as following up with them once the issue has been resolved.
Learning your personality will help you adjust to the personality of whomever you are speaking with, weather it’s via phone, email or in person. The four personality types are:
Which one are you?! How do you respond? Read this insightful article on Using Personality Profiles to Personalise Customer Interactions.
Paying attention to the feedback we are given shows the customer how much we care, not only for them but our employees as well. The value on both ends is important to retain a successful business relation with our customers.
- Respond to all customer service questions
- Inform the customer that their email/feedback has been received
- Follow up on the customer
- Answer all questions on the first response
- Make it easy for customers and the ladies to contact you
- Focus on quality, rather than quantity and time
Here is a link that we can all relate to when it comes to customer service
A scheduling system is the backbone of any business. Down the years, Dallas Maids has relied upon several such systems, all of which had their pros and cons, to provide award-winning maid service.
Recently, we’ve migrated to a scheduling system that mops up the others in terms of sophistication and ease of use: Launch27. This product has made Dallas Maids even better! As a way to say thanks to the good folks at Launch27 for creating such an awesome piece of software, I felt compelled to write this review.
First, let me start by describing some of the scheduling systems we’ve used throughout the years.
In the beginning, when money was tight, we made due with Microsoft Outlook Calendar.
Calendar was a simple way to organize recurring housecleaning appointments. We needed a way to place the appointments in a calendar and indicate repeating events for weekly, biweekly, and monthly customers. Recurring appointments are the bread and butter of any maid service, and keeping track of them is vital.
Microsoft Outlook also allowed us to set task reminders and send email. Forwarding all the email from our website kept most of what we needed in a central location. A downside was that the email our customers received was from “[email protected]” and not “[email protected]”
Another annoying item was credit card processing. We had to type credit card numbers into a machine after each appointment. This was a time-waster that grew worse as our customer base grew.
In 2010, we found a better solution in ServiceCEO. It was the standard at the time, used by many of the big boys.
The ability to charge customers through the ServiceCEO scheduling system was a huge plus. We also benefitted from an interface designed for larger operations, the ease of switching jobs among teams, and the plethora of business reports available.
Generating payroll based on a percentage of each team was a cinch. We’d previously used Excel to do the calculations, which took some time. However, ServiceCEO still lacked many useful automated features, namely email reminders and a way to nudge customers into writing an online review.
In 2015, it was time to review the new systems out there.
Service Autopilot was our next step. This system had the automatic emailing capability—along with other features that the sales rep but promised but the software never delivered. Service Autopilot was a dire disappointment in both functionality and ethical practice.
At that time, I’d known of Launch27 for a year; however, being newly developed, it had lacked some of the functionality we wanted. Desperate to move on from the system we had at the time, I took a second look at Launch27. To my pleasure and surprise, the developers had added a visual calendar—one of the items we wanted. This prompted me to look deeper.
First, a little background on Launch27:
It was developed by Rohan Gilkes, who started a successful maid service and laid down the details of his experience at Maids In Black for anyone to mimic. And many of the more than 18,000 subscribers at https://www.reddit.com/r/EntrepreneurRideAlong/ did copy his ideas, because the information he shared was legit.
Admirable, because Gilkes has helped many achieve their dream of owning a business. Genius, because the page became an incubator of leads and prospects for Launch27.
I’d recommend that you follow his journey. He designed Launch27 with your success in mind, and from our experience thus far, the product excels at supporting our success!
The main features I want in a scheduling system are:
- A visual calendar that lets us easily switch jobs among teams.
- The ability to charge customers’ credit cards through the system.
- Email automation.
Launch27 has all of these and more.
One of the features I use more often than expected is the discount codes. We can assign each marketing medium a specific code and then track the effectiveness of our efforts on Google AdWords, Facebook, Craigslist, Backpage, and so forth. Heck, I even have a discount code for Tesla owners! Here’s my baby.
Automated emails are where Launch27 really shines. Need to remind the customer the day before an appointment? An email is automatically dispatched. Following up on the quality of service? Another email asks for feedback in the form of a smiley face, neutral face, or sad face.
If the customer clicks on the happy face, an email is sent requesting them to share their experience online. You may point them to Google business reviews, Yelp, Angie’s List—anywhere you want. A sad face lets the customer send anonymous (to the cleaning team) feedback so the issue can be resolved.
There are tons of other automated emails, though these are my favorite.
Scheduling is a cinch with the calendar. We like the “vertical” option, which displays all the jobs and the team they’re assigned to. We can also view all the jobs on a map, which helps us schedule most efficiently.
Allowing the customer to book online has been a huge timesaver. We can now take advantage of our off times and receive customers’ orders 24/7. This means cheaper advertising, as many companies only advertise online during business hours, when they can take calls.
Customers can also update their information and modify service requests all by themselves. Again, saving my office staff time and enabling us to use that time to provide even more customer service!
The online scheduling system means I can run a maid service without an office if I want to. I love using Upwork.com to hire remote workers and keep my HR expenses down.
Another feature we love here at Dallas Maids is the ease of calculating payroll. We pay by a percentage of each job. It’s easy to calculate this through Launch27, unlike with Service Autopilot, which required me to pay a professional to build an Excel sheet.
Which reminds me of another reason why Launch27 rocks: The developers listen to their customers and provide constant updates and new functionality based on feedback. It surprised me how serious the Launch27 team is about taking action to make improvements.
For example, the only qualm we had was that if we needed to place a recurring customer with another team, we had to remember to go in and add the customer back to the old team. Shortly after talking with a Launch27 developer, this issue was solved.
Mind you, I didn’t even call to suggest this improvement. A rep called me shortly after we acclimated to the new system to see how things were going. Now that’s outstanding customer service!
From what I gathered from my interaction with Launch27 representatives, as the company improves the platform, Launch27 will become more automated. Obviously, this means less work for you and your staff, and a further reduction in costs. How awesome is that?
Needless to say, I highly recommend Launch27. It’s easy to use and has all the functionality we need to be the best maid service in Dallas. It’s been the best scheduling system we’ve used by far.
So if you’re looking for a scheduling system, try it out for free.
Have an old refrigerator you would like to bring back to life? Last year my wife wanted to pull out our old refrigerator from storage to store some excess food. With 14 years of cleaning experience under my cleaning apron, that old refrigerator was like new in half an hour. Score 1 for hubby!
Recently saw this question by a fellow maid service owner in Houston, Texas:
“What’s the best way to clean this fridge. The customer has it in their garage and it’s been sitting in there for a while turned off. As you can see there’s mold on the shelves and at the bottom of the fridge. …And YES they want to keep the fridge.”
After seeing this question and picture (above), thought I’d share how to easily and effectively renew an old moldy, smelly refrigerator. Just follow these 4 easy steps:
- Prepare – Pull that old refrigerator to a spot where gunk can drop off without dirtying anything else. Pull out all shelves and drawers. You may also want a face mask to deal with toxic moldy smells.
- Spray it – First, spray it down with a hose. Then using an all-purpose cleaner of your choice, provide a liberal spraying of inside and outside of refrigerator along with the shelves and drawers.
- Soak it – Allow the cleaning solution to soak in the mold and grime for 15 to 20 minutes. During this time our maids will focus on other cleaning tasks. So if you have other To-Do’s around the house,
- Wipe off – Having soaked in, the grime will be easy to wipe away with a sponge or rag. Still have some stubborn spots? Repeat step 2.
- Turn on – Once clean, turn on the refrigerator and add a dish of baking soda. The refrigerator fan and the baking soda will soak up the odors over a 24 hour period.
Viola! More space for all those leftovers from the party you hosted or that deer shoulder your friend gifted you after a successful hunting trip.
When the cleanliness of your place becomes an issue, there are three different options to deal with it:
Option 1: When people come to visit, act surprised and greet them with, “Who could have done this? We have no enemies.” (As advised by the legendary Phyllis Diller)
Option 2: Do it yourself. After all, housework can’t kill you. Still, that doesn’t mean it won’t be boring, time-consuming hard work that’ll leave you looking like you’ve just came back from a fight or worse, a Black Friday shopping spree. Given the risks, it’s probably best to call us.
Option 3: Book a cleaning service appointment with Dallas Maids. We are a professional, reputable maid service and we love what we do! Our maids will take care of your place as if it was their own, taking care of every little detail, and leaving it clean, sparkly and fresh-scented.
If you’re worried about theft and breakage, we’re more than glad to inform you that theft is not an issue here. Dallas Maids is a company that is insured for $1.000.000, so in case something does break, we are more than capable of paying the damages.
Our dedication, impeccable work ethic, hard work and the quality of our people has earned us numerous awards and recognitions and made us the number one maid service in Dallas! If you want to unwind at the end of a long workweek or just have more time for the really important things in your life, call us or book maid service online. We’re not superheroes, but we can save your day!
Dallas Maids is a locally owned business that proudly provides maid service in Dallas, Plano, Frisco, Richardson, Addison, Farmers Branch, Highland Park, and University Park since 2004. Don’t see your city? Just ask!
Our mission is to enable you to enjoy your life a bit more, while implementing our values of honesty, kindness, integrity and hard work into your home, making it clean, tidy and inviting. So go ahead and pamper yourself! We have a 100% satisfaction guarantee, which means that you have nothing to lose, and a lot to gain.
The New York Times recently published a story in their Science section entitled:
Want to Be Happy? Buy More Takeout and Hire a Maid, Study Suggests
The researchers found that those that open their wallet to save time by hiring others to do less desirable chores actually improves happiness by reducing stress.
Ashley Whillans, an assistant professor at the Harvard Business School and lead author of the study, says “People who spent money to buy themselves time, such as by outsourcing disliked tasks, reported greater overall life satisfaction.”
So science confirms. Dallas Maids makes you happy!
~ Dallas Maids Happiness Team
D – The Broadcast was a morning TV show that had aired in Dallas. Dallas Maids had been invited as a recurring guest as the official local cleaning expert. Dallas Maids presented the down and dirty on how to up and clean your home.
Though The Broadcast went off air in 2013, you can still catch our segments here.
Dallas Maids’ mission is to provide a clean, healthy home environment for our customers. Our customers entrust us with their most valuable asset (their home!) and we take this responsibility seriously.
The Earth is home for all of us. It’s the only one we have. Staying in the Paris Climate Agreement is the responsible thing to do. Global warming is not a hoax. It is the conclusion of the vast majority of peer-reviewed scientific points with the few dissenting voices usually having ties to polluting industries.
The Paris Climate Agreement naturally aligns with Dallas Maids’ purpose: providing a clean and healthy environment for our customers through professional house cleaning. Therefore we have joined the governors, mayors, universities and other businesses who, with one voice, say we are still in.
Other companies, investors, mayors and governors wishing to add their name to the statement can do so by registering here.
Open letter to the international community and parties to the Paris Agreement from U.S. state, local, and business leaders:
We, the undersigned mayors, governors, college and university leaders, businesses, and investors are joining forces for the first time to declare that we will continue to support climate action to meet the Paris Agreement.
In December 2015 in Paris, world leaders signed the first global commitment to fight climate change. The landmark agreement succeeded where past attempts failed because it allowed each country to set its own emission reduction targets and adopt its own strategies for reaching them. In addition, nations – inspired by the actions of local and regional governments, along with businesses – came to recognize that fighting climate change brings significant economic and public health benefits.
The Trump administration’s announcement undermines a key pillar in the fight against climate change and damages the world’s ability to avoid the most dangerous and costly effects of climate change. Importantly, it is also out of step with what is happening in the United States.
In the U.S., it is local and state governments, along with businesses, that are primarily responsible for the dramatic decrease in greenhouse gas emissions in recent years. Actions by each group will multiply and accelerate in the years ahead, no matter what policies Washington may adopt.
In the absence of leadership from Washington, states, cities, colleges and universities, businesses and investors, representing a sizeable percentage of the U.S. economy will pursue ambitious climate goals, working together to take forceful action and to ensure that the U.S. remains a global leader in reducing emissions.
It is imperative that the world know that in the U.S., the actors that will provide the leadership necessary to meet our Paris commitment are found in city halls, state capitals, colleges and universities, investors and businesses. Together, we will remain actively engaged with the international community as part of the global effort to hold warming to well below 2℃ and to accelerate the transition to a clean energy economy that will benefit our security, prosperity, and health.